Implementation & Staff Augmentation
Offering top-tier talent and proven implementation expertise, this service ensures rapid scalability, streamlined execution, and high-quality outcomes—ideal for businesses seeking efficiency, agility, and dependable delivery at scale.
Overview & Vision
Introduction
At Pivotal Leap, we specialize in delivering tailored Salesforce Implementation and Staff Augmentation services to meet dynamic business needs. Our certified professionals bring deep expertise across the Salesforce ecosystem—including Sales Cloud, Service Cloud, CPQ, Marketing Cloud, Experience Cloud (formerly Community Cloud), and the Salesforce Platform. Whether you need a full-scale implementation or an experienced Salesforce expert to augment your team, we offer precision, scalability, and speed.
Tailored Salesforce Services
Salesforce Cloud Expertise
Sales Cloud
A comprehensive CRM for managing your complete sales lifecycle—from lead generation to closed deals. Automate tasks, forecast pipeline revenue, manage accounts and opportunities, and integrate with marketing and quoting tools to enable smarter, faster sales execution at scale.
Service Cloud
Built to deliver exceptional customer service experiences. Enables multi-channel case management, knowledge base deployment, workflow automation, SLA tracking, and AI-powered recommendations—ensuring faster resolutions, reduced case volumes, and improved CSAT for support teams across all touchpoints.
Experience Cloud (Community Cloud)
Enables the creation of secure, scalable portals for partners, customers, and internal teams. Build branded communities with personalized dashboards, case management, knowledge sharing, and CRM integration—enhancing collaboration, reducing support costs, and extending Salesforce access beyond your internal organization.
HealthCare Cloud
A HIPAA-compliant healthcare CRM designed for providers, payers, and life sciences. Unifies patient data, care plans, provider networks, and EHR systems to enable proactive patient engagement, care coordination, appointment management, and improved health outcomes through actionable insights.
NPSP (Nonprofit Success Pack)
Purpose-built for nonprofits to manage constituents, donations, and programs. Includes preconfigured donor lifecycle management, recurring gifts, grants tracking, and volunteer engagement features, ensuring your organization can drive impact, track funding, and report outcomes with transparency and precision.
Salesforce Platform
A flexible development framework to build custom apps, data models, and integrations on top of Salesforce. Supports Apex, Lightning Web Components, APIs, and Flow automation—enabling scalable, low-code or pro-code solutions tailored to your unique business processes and requirements.
SFCC B2C Lightning
Built for high-velocity consumer businesses needing real-time personalization. Supports targeted campaigns, customer segmentation, quick lead conversions, and seamless omnichannel interactions, helping organizations drive engagement and improve customer retention through automated processes and responsive Lightning components.
SFCC B2B Lightning
Designed for complex sales cycles involving multiple stakeholders and long decision timelines. Provides robust tools for account-based selling, pipeline visibility, partner management, quote generation, and automation—all within the Lightning Experience tailored for enterprise-level B2B operations.
SFMC Lightning (Salesforce Marketing Cloud)
A powerful digital marketing platform enabling personalized, cross-channel communication. Create automated customer journeys, manage email/SMS campaigns, use AMPscript for dynamic content, and analyze performance using rich data insights—all integrated tightly with your CRM and Lightning Experience.
OmniScript / Vlocity
Empowers industry-specific process automation for sectors like telecom and healthcare. Create dynamic, guided interactions, use DataRaptors for real-time integrations, and build scalable OmniScripts that simplify user experiences—accelerating service delivery while aligning with complex business rules and backend systems.
CPQ (Configure, Price, Quote)
Streamlines quoting processes by automating complex product configurations, pricing rules, and discount approvals. Sales reps can generate accurate quotes, proposals, and contracts with fewer errors, accelerating the quote-to-cash cycle and improving margins through standardized pricing logic and approval workflows.
Quality Talent Delivered
Certified Talent On-Demand
Our Staff Augmentation model provides immediate access to pre-vetted, Salesforce-certified professionals with deep domain knowledge and multi-cloud experience.
Roles you can hire:
Our Team
Meet the Minds Behind the Mission
At the heart of everything we do is a passionate team of professionals dedicated to delivering excellence. Great outcomes begin with great people.
Beyond Expectations
Why Choose Us?
- Industry-Specific Solutions: We align Salesforce configurations with business processes across finance, healthcare, staffing, retail, and more.
- Scalable & Modular Delivery: Agile implementation approach with rapid MVPs and scalable expansion.
- Integration Expertise: Seamless integration with third-party tools (ERP, ATS, marketing systems) using APIs, Mulesoft, and middleware connectors.
- Data-Driven Configuration: Field mapping, custom objects, automation flows, and analytics designed to turn data into decisions.
- Change Management: Support for user training, adoption strategy, and documentation ensures high user engagement post-deployment.
- Post-Go-Live Support: Ongoing support, optimization, and roadmap alignment with business growth.
Mark - CEO , BrightTech Solutions
Driving Change Salesforce Implementation
At BrightTech Solutions, CEO Mark has always believed in leveraging technology to drive smart business decisions. Mark is known for his strategic vision and focus on scalable growth, so he knows about urgent need for a unified customer management system.
“We need a Salesforce CRM that integrates seamlessly with our existing tools, offers automation, and supports our long-term growth,” Mark noted.
That’s where we stepped in — delivering a powerful Salesforce implementation tailored to their business needs.
