A Character: Olivia
Olivia is the operations lead at a growing diagnostic lab chain. Her team is passionate about healthcare—but their systems aren’t keeping up. As data becomes more fragmented, Olivia starts feeling the pressure from both her staff and her patients.
- Managing multiple disconnected systems
- Increased workload and staff burnout
- Growing concerns about data security and compliance
- Patient frustration due to delayed reports
Has a Challenge
Olivia’s lab was running into the same issues as many others in the healthcare industry: outdated systems, missing patient records, and error-prone manual processes. The result? Compliance risks and lost patient trust.
- Patient data spread across different platforms
- Frequent manual errors in test results and sample tracking
- Inconsistent report delivery timelines
- Struggles to meet HIPAA and regulatory standards
And Meets a Guide: Pivotal Leap
That’s when Olivia found Pivotal Leap—a trusted Salesforce consulting partner known for building cloud-based healthcare solutions. They understood the complexities of healthcare systems and introduced Olivia to the Salesforce Health Cloud.
- Experts in Salesforce in healthcare organizations
- Specialized in health cloud implementations
- Proven experience with Salesforce health cloud features
- Personalized support from real healthcare tech experts
Who Gives a Plan
Pivotal Leap proposed a single, centralized Laboratory Information Management System (LIMS) built within Salesforce Healthcare Cloud. It was time to ditch spreadsheets and legacy systems and upgrade to a secure, scalable platform.
- Centralize all lab data using Salesforce medical capabilities
- Enable HIPAA-compliant data management
- Provide doctors and patients secure online access to test reports
- Use audit trails to track every test and sample movement
And Calls Them to Action
The Pivotal Leap team walked Olivia through a tailored deployment roadmap. They made the transition seamless—training her team, migrating existing data, and customizing dashboards with Salesforce Health CRM tools.
- Step-by-step onboarding with healthcare cloud service providers
- Custom workflows built on Salesforce health cloud capabilities
- Support team available post-launch for health cloud support
- Scalable setup ready to grow with the lab
Character Transformation
With her new Salesforce healthcare CRM, Olivia’s lab became faster, safer, and smarter. No more guessing where a sample went. No more delays in delivering results. The transformation was clear—and the results even clearer.
- 30%+ reduction in manual errors
- Faster, more accurate report delivery
- Real-time sample tracking through cloud in healthcare industry
- Better patient experience and restored trust
That Helps Them Avoid Failure
Olivia avoided what could have been a catastrophic failure—non-compliance fines, staff burnout, and reputation damage. Instead, her lab is now seen as a benchmark in digital transformation with cloud-based healthcare companies.
- Secured compliance with HIPAA and healthcare regulations
- Reduced dependency on manual processes
- Improved data integrity and operational visibility
- Empowered staff with automation and clarity
That Ends in Success
Thanks to Pivotal Leap and the power of Salesforce Health Cloud, Olivia’s lab is thriving. Her team is efficient, her patients are happy, and her systems are finally working for her—not against her.
- Digitally transformed lab operations
- Improved patient outcomes through timely results
- Stronger compliance and audit-readiness
- A scalable platform ready for future growth
Ready to Transform Your Healthcare Lab?
If Olivia’s story sounds familiar, it’s time to take your own Pivotal Leap. Learn how cloud-based healthcare solutions can revolutionize your lab, clinic, or hospital with Salesforce Health Cloud.