Delivery Date Planning Issues Resolved
Due to delays in product availability during the COVID-19 pandemic, this client’s customers were unable to determine delivery dates on products, and unable to plan ahead.
Our Solution
Pivotal Leap integrated Salesforce Sales Cloud with Salesforce Marketing Cloud.
When a customer placed an order, they received an email that included their order number.
- We integrated Truck GPS tracking with Salesforce to allow customers to see the actual location of the delivery truck across all devices
- Customers received both SMS and email notifications when their order was dispatched—24 hours prior to delivery and 2 hours prior to their delivery times
- Customers could control notifications using an Unsubscribe link to opt in or out of notifications
Result
- Customer complaints were reduced and the company’s service ratings increased.